Privacy policy

Privacy Policy

Last updated: August 10, 2026

Van Hugo is a brand operated by Gennici Global ("we," "us," "our"), which runs this website and store, including all related content, features, and services (the "Services"), to bring you a curated coffee shopping experience. Our Services are powered by Shopify, which helps us run our store securely and efficiently.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have - under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian law. By using our Services, you agree to the practices described here.

Information We Collect

Depending on how you interact with us, we may collect:

Contact details - name, address, billing and shipping address, phone number, email address
Payment information - processed securely through Shopify's payment systems; we do not directly store your full card details
Account information - username, password, preferences, order history
Order and transaction details - items purchased, returned, or exchanged, and related communications
Communications - messages you send us, such as customer support requests
Device and usage information - IP address, browser type, and how you interact with our site (via cookies and similar technologies)

Where This Information Comes From

Directly from you - when you create an account, place an order, or contact us
Automatically - through cookies and similar technology as you browse our site
From Shopify and our service providers - who help us run payments, shipping, analytics, and customer support

How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including payments, shipping, returns, and exchanges
Maintain your account and remember your preferences
Communicate with you about your orders, account, or support requests
Send you marketing communications, where you've opted in (you can unsubscribe anytime)
Detect and prevent fraud, and keep our Services secure
Comply with applicable Indian law and respond to valid legal requests

How We Share Your Information

We do not sell your personal information. We may share it with:

Shopify, which hosts our store and processes data on our behalf to provide and improve the Services
Service providers, such as payment processors, couriers, and IT/analytics vendors, who help us operate the business
Legal and regulatory authorities, where required by law or to protect our rights
A successor entity, in the event of a business transfer such as a merger or acquisition

Any third party we share your information with is only permitted to use it to provide services to us, not for their own independent purposes, unless you've separately consented.

Shopify

Our Services are hosted on Shopify, which also collects and processes information about your use of our site to help provide, secure, and improve the Services. You can read more about how Shopify handles data in the Shopify Consumer Privacy Policy.

Cookies

We use cookies and similar tracking technologies to keep you signed in, remember items in your cart, and understand how our site is used, so we can improve it. You can control cookies through your browser settings, though disabling them may affect how our site functions.

Data Retention & Security

We retain your personal information for as long as needed to fulfil the purposes described in this policy - for example, to maintain your account, complete a transaction, or meet legal and accounting requirements.

We take reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.

Your Rights

Under the DPDP Act, you have the right to:

Access the personal information we hold about you
Correct or update inaccurate or incomplete information
Request deletion of your personal information, subject to our legal and operational requirements
Withdraw consent for marketing communications at any time, using the unsubscribe link in our emails
Nominate another individual to exercise your rights on your behalf, in the event of your death or incapacity

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request, and we'll respond within the timeframe required by law.

Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent, as required under the DPDP Act. If you believe a child has provided us with personal information, please contact us and we'll take steps to delete it.

Grievance Officer

In accordance with applicable Indian law, if you have a grievance regarding this Privacy Policy or how we've handled your personal information, you may contact our Grievance Officer:

Email: customercare@vanhugo.com

We will acknowledge your complaint promptly and aim to resolve it within the timeframe required under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We'll post the updated version here with a revised "Last updated" date.